Practice Made Perfect: A Complete Guide to Veterinary Practice Management

Managers need a wide range of skills to effectively help lead a practice. With these skills, practice managers can play a major role in the success of a practice—ensuring not only financial growth, but also a higher level of employee satisfaction. The fully updated second edition of this must-have practice management bible offers practical advice you can apply immediately, increasing your confidence as a manager and making you feel more in control. Topics covered include personnel management, employment laws, accounting and bookkeeping, medical records, marketing your practice, and much more.

New to the second edition:

Strategic planning and brand creation

Internet-based marketing and social media

Budgeting and setting up internal controls in the bookkeeping process

A quick-start guide to managing overstocked inventory

Companion CD-ROM containing all pertinent forms in the book

Completely updated legal review

This comprehensive guide (584 pages, CD-ROM of forms) is an excellent resource for managers who are new to veterinary management field, and those who might need a reference or refresher. Each chapter has been reviewed by a subject-matter expert and includes sample forms, letters, logs, and more. The chapter on employment law was reviewed by an attorney in 2011 and updated with the most recent federal regulations.

 

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Practice Made Perfect, the second edition of the acclaimed follow-up to the Basic Guide to Veterinary Hospital Management by Dr. John B. McCarthy, addresses virtually every situation a manager might encounter. Dr. Heinke is an authority on management in the veterinary arena, a small- and large-animal practitioner with more than a decade of experience in practice management and consulting with practices of all sizes.

Practice managers, practice owners, associates, veterinary students, and technician, kennel, and receptionist managers, will find Practice Made Perfect an invaluable guide for learning what it takes to run a successful veterinary practice.

Chapters include:

  • What you need to know about management
  • What does it take to be a manager?
  • Strategic planning
  • Personnel management
  • The employment cycle
  • Employment laws
  • Reception and front-desk procedures
  • Medical records
  • Inventory control and management
  • Hospital revenue and financial control
  • Accounting and bookkeeping
  • The human-companion animal bond
  • Marketing your veterinary practice
Sample forms, detailed checklists, and guidelines for staff responsibility round out this invaluable resource.

2012, AAHA Press, softcover perfect bound, 584 pages (ISBN 978-1-58326-172-97) $99.50, plus shipping and handling. To order an autographed copy, call 440-926-3800 or contact us by email at contactus@vpmp.net

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Internal Control Self Assessment Tool

Looking for a tool to evaluate your practice’s internal controls, while also promoting effective and efficient business practices? This checklist will serve as a valuable management resource in reducing risk and enhancing profit.

Obtain a free copy of this tool by subscribing to the Dare to Care Program. You can Call 440.926.0250 for more information.

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The Internal Controls checklist is a tool to assess and test where your veterinary practice stands with regard to its internal control system. Internal controls are the procedural safeguards that reduce chances of theft and loss. The effective utilization of this checklist helps identify system and protocol weaknesses. As your practice grows and employees flex into new job and task assignments, regular use of this valuable tool will help you redesign and adapt internal controls to improve compliance and promote best practices that function to deter and detect theft, fraud and human error. The checklist should be completed by management; optimally an owner-veterinarian or high-level practice administrator.

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Equine Veterinary Practice Chart of Accounts

A comprehensive desk reference, essential for every veterinary practice bookkeeper and CFO. Written for practices with equine patients, this book provides in depth explanations of managerial accounting and bookkeeping basics that apply to all veterinary practice types: equine, small animal, mixed animal, production animal, exotic, and specialty.

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The glossary provides extensive coverage of terminology all practice managers and administrators should know. Appendix examples include a sample of the Chart of Accounts set up in a QuickBooks® program, and illustrative examples of financial reports printed from QuickBooks. Includes: What is a Chart of Accounts? How is a Chart of Accounts Organized? How Does Each Transaction Contribute to a Practice’s Life Story? How Does a Chart of Accounts Work? Why Should a Practice use a Standard Chart of Accounts? What Else will a Chart of Accounts do for your Practice? How Practice Financial Information is Organized through a Chart of Accounts Management Report Organization Parallels the EVPCOA The Balance Sheet The Profit and Loss Report The Chart of Accounts as a Foundation for Accurate Reports Detailed explanations of how and where to code common veterinary practice transactions Top bookkeeping and management tips to keep your practice records in shape Transitioning your practice to a new chart of accounts Bookkeeping software options and issues Financial statement presentation issues every practice CFO should know Published November 2006; soft cover, perfect bound; 159 pages To order an autographed copy, call 440-926-3800.

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QuickBooks® Ready Small Animal or Mixed Animal Practice Chart of Accounts

Q. Do you sell a veterinary Chart of Accounts for set up in QuickBooks for our small animal or mixed animal practice?

A. Yes. If you will be starting from scratch in QuickBooks, we provide a file that will match the program version you will be using. The cost for this service is $75.00, an excellent value, considering the time required to set up an accurate chart of accounts yourself. Please see information in Equine Chart of Accounts section above for more information, equally applicable to any veterinary practice type.

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QuickBooks® Ready Equine Chart of Accounts

Q. Do you sell the Equine Chart of Accounts for set up in QuickBooks ?

A. Yes. If you will be starting from scratch in QuickBooks, we provide a file that will match the program version you will be using. The cost for this service is $75.00, an excellent value, considering the time required to set up an accurate chart of accounts yourself.

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If your practice currently uses QuickBooks, we do not recommend importing the chart into it. Instead, modify the current practice account setup to achieve the correct format. QuickBooks is very flexible in allowing account name changes, account merging, and account reorganization. If you would like assistance with customizing your current QuickBooks chart to match the Equine COA, we provide that service. We quote the price after we are able to view the current condition of your practice’s database. Please call 440-926-3800 and ask Stacey for more information about how we can help accelerate your transition. We do not provide a downloadable version, because QuickBooks is sold in many versions and updates frequently. We will, however, email you the correct file for your program version, in addition to a CD copy.

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DiSC Tele-seminar Team Training

Use our trained and experienced consultants to lead team building development. Explore your practice’s unique profiles. Learn how to effectively intereact with and coach co-workers and employees.

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The one hour tele-seminar includes a PowerPoint slide show for you to keep for future training or personal review. Customized seminars are also available, including at your practice. Call 440-926-3800 for more information.

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DiSC Classic Personal Report

We’ve added value to our most popular veterinary employee profile — DiSC® Classic! DiSC Classic 2.0 answers the growing demand for an online DiSC assessment with a personalized narrative report.

Please call 440.926.3800 for special pricing for practice teams and for VMG members.

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The DiSC Classic 2.0 report adds an informal, conversational style that clarifies all the elements of the original personal performance profile. Plus, you’ll get an expanded narrative that brings the much-used Intensity Index to life. With 30 years of proven reliability and over 40 million users, DiSC Classic remains the most trusted learning instrument. Widely used worldwide in dozens of training and coaching applications, we strongly recommend DiSC for your veterinary practice’s organizational and leadership development and performance improvement.

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DiSC Management Instrumented Team Learning and Building

The best managers manage to their employees’ styles, rather than forcing their style onto others. Increase your own effectiveness, along with that of your practice’s employees with this invaluable tool.

Please call 440.926.3800 for special pricing for practice teams and for VMG members.

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The Everything DiSC Management Profile is a research-validated online assessment that aims to teach managers how to bring out the best in each practice employee by understanding themselves and their employees better. The 26 page in-depth profiles focus on improving the following key areas of each manager: • Identifying their DiSC Management Style • Directing and Delegating • Motivation • Developing Others • Working with Your Manager After better understanding oneself, the Everything DiSC Management Profile teaches managers to carefully observe the behavior of others to recognize their DiSC styles, adapt their own behavior to manage others more effectively, and help colleagues adapt their behavior by explaining each other’s needs and preferences more clearly.

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Our clients have said...

"I feel like we are cared for and that you watch over us. Before we worked with Marsha L. Heinke, CPA, Inc., I felt like no one knew what was going on with our practice. We couldn't get the answers to the questions we had. No longer am I worried about horrible surprises. We feel you have our best interests at the forefront."
- Dr. Z

Recommended Reading

The only comprehensive management book written exclusively for veterinary practices, Practice Made Perfect is an excellent resource for managers who are new to the veterinary field. It's also an ideal reference tool for more experienced managers and practice owners.