Practice Made Perfect, the second edition of the acclaimed follow-up to the Basic Guide to Veterinary Hospital Management by Dr. John B. McCarthy, addresses virtually every situation a manager might encounter. Dr. Heinke is an authority on management in the veterinary arena, a small- and large-animal practitioner with more than a decade of experience in practice management and consulting with practices of all sizes.

Practice managers, practice owners, associates, veterinary students, and technician, kennel, and receptionist managers, will find Practice Made Perfect an invaluable guide for learning what it takes to run a successful veterinary practice.

Chapters include:

• What you need to know about management
• What does it take to be a manager?
• Strategic planning
• Personnel management
• The employment cycle
• Employment laws
• Reception and front-desk procedures
• Medical records
• Inventory control and management
• Hospital revenue and financial control
• Accounting and bookkeeping
• The human-companion animal bond
• Marketing your veterinary practice

The Internal Controls checklist is a tool to assess and test where your veterinary practice stands with regard to its internal control system. Internal controls are the procedural safeguards that reduce chances of theft and loss. The effective utilization of this checklist helps identify system and protocol weaknesses. As your practice grows and employees flex into new job and task assignments, regular use of this valuable tool will help you redesign and adapt internal controls to improve compliance and promote best practices that function to deter and detect theft, fraud and human error. The checklist should be completed by management; optimally an owner-veterinarian or high-level practice administrator.

The glossary provides extensive coverage of terminology all practice managers and administrators should know. Appendix examples include a sample of the Chart of Accounts set up in a QuickBooks® program, and illustrative examples of financial reports printed from QuickBooks. Includes: What is a Chart of Accounts? How is a Chart of Accounts Organized? How Does Each Transaction Contribute to a Practice’s Life Story? How Does a Chart of Accounts Work? Why Should a Practice use a Standard Chart of Accounts? What Else will a Chart of Accounts do for your Practice? How Practice Financial Information is Organized through a Chart of Accounts Management Report Organization Parallels the EVPCOA The Balance Sheet The Profit and Loss Report The Chart of Accounts as a Foundation for Accurate Reports Detailed explanations of how and where to code common veterinary practice transactions Top bookkeeping and management tips to keep your practice records in shape Transitioning your practice to a new chart of accounts Bookkeeping software options and issues Financial statement presentation issues every practice CFO should know Published November 2006; soft cover, perfect bound; 159 pages To order an autographed copy, call 440-926-3800.

If your practice currently uses QuickBooks, we do not recommend importing the chart into it. Instead, modify the current practice account setup to achieve the correct format. QuickBooks is very flexible in allowing account name changes, account merging, and account reorganization. If you would like assistance with customizing your current QuickBooks chart to match the Equine COA, we provide that service. We quote the price after we are able to view the current condition of your practice’s database. Please call 440-926-3800 and ask Stacey for more information about how we can help accelerate your transition. We do not provide a downloadable version, because QuickBooks is sold in many versions and updates frequently. We will, however, email you the correct file for your program version, in addition to a CD copy.

The one hour tele-seminar includes a PowerPoint slide show for you to keep for future training or personal review. Customized seminars are also available, including at your practice. Call 440-926-3800 for more information.

The DiSC Classic 2.0 report adds an informal, conversational style that clarifies all the elements of the original personal performance profile. Plus, you’ll get an expanded narrative that brings the much-used Intensity Index to life. With 30 years of proven reliability and over 40 million users, DiSC Classic remains the most trusted learning instrument. Widely used worldwide in dozens of training and coaching applications, we strongly recommend DiSC for your veterinary practice’s organizational and leadership development and performance improvement.

The Everything DiSC Management Profile is a research-validated online assessment that aims to teach managers how to bring out the best in each practice employee by understanding themselves and their employees better. The 26 page in-depth profiles focus on improving the following key areas of each manager: • Identifying their DiSC Management Style • Directing and Delegating • Motivation • Developing Others • Working with Your Manager After better understanding oneself, the Everything DiSC Management Profile teaches managers to carefully observe the behavior of others to recognize their DiSC styles, adapt their own behavior to manage others more effectively, and help colleagues adapt their behavior by explaining each other’s needs and preferences more clearly.