Practice Made Perfect: A Guide to Veterinary Practice Management

Practice Made Perfect, the follow-up to the acclaimed Basic Guide to Veterinary Hospital Management by Dr. McCarthy, addresses virtually every situation a manager might encounter. Dr. Heinke is an authority on management in the veterinary arena, a small- and large-animal practitioner with more than a decade of experience in practice management and consulting with practices of all sizes. Practice managers, practice owners, associates, veterinary students, and technician, kennel, and receptionist managers, will find Practice Made Perfect an invaluable guide for learning what it takes to run a successful veterinary practice. Chapters include: What you need to know about management What does it take to be a manager? Personnel management The employment cycle Employment laws Reception and front-desk procedures Hospital revenue and financial control Accounting and bookkeeping Medical records Inventory control and management The human/companion animal bond Marketing your veterinary practice Using the computer Sample forms, detailed checklists, and guidelines for staff responsibility round out this invaluable resource. 2001, AAHA Press, softcover perfect bound, 459 pages (ISBN 1-58326-013-7) $90, plus shipping and handling. To order an autographed copy, call 440-926-3800 or contact us

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